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Shameer C
1 reviews | Active since May 2018
04 May 2018, 14:58
Telkom Service is the worst in the industry
the worst possible customer service. nobody is willing to help to try and finalise the matter. jumping from one person to the next and getting nowhere. Sent in a cancellation form on 3 April 2018. Autoresponse on the mailbox said they will get back to me in 21days. After 21 days nobody comes back to me. i go to the store at centurion mall to enquire and they say sorry that email no longer works i need to do it online. Consultant then submits all my documents again in store to the cancellations team. Its been over a week since that took place and no feedback.
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Shameer C's updateReviewer Update
17 May 2018, 08:10so you gave me feedback to say that feedback will follow??? that is service now isnt it???
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Shameer C's update17 May 2018, 08:10
Reviewer Update
so you gave me feedback to say that feedback will follow??? that is service now isnt it???
SC
Shameer C's updateReviewer Update
22 May 2018, 09:495 days later and still no feedback. should i hope that things are getting done or will somebody actually call me to tell me that my request has been dealt with??
Telkom are not doing themselves any favours when it comes to customer service. Ultimately its the service that will make you lose your customers not the product. I am definitely not going to be a telkom client again in the future and i will surely pass this message to other telkom hopeful clients!!!!!!
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Shameer C's update22 May 2018, 09:49
Reviewer Update
5 days later and still no feedback. should i hope that things are getting done or will somebody actually call me to tell me that my request has been dealt with??
Telkom are not doing themselves any favours when it comes to customer service. Ultimately its the service that will make you lose your customers not the product. I am definitely not going to be a telkom client again in the future and i will surely pass this message to other telkom hopeful clients!!!!!!