Telkom Service is the WORST I have ever dealt with

<p>Good day,</p> <p> </p> <p>I took out a contract with you in September 2016 and with my contract come a Huawei B315. I didn’t even have the router for 4 months and it stopped working. I noticed that is stopped working the end of November but as it was to late and I was going away the next day I was not available to take the unit to a repair agent so I waited till January 2017. <br />On the 21st January 2017 I took the unit in to your Telkom branch in Alberton City. First they make a person feel stupid buy repeating that it was a lightning surge after I said to them I have a Multi Plug - Surge Arrestor and none of my other units plugged in to this multi plug was effected and they she was rude because I told her I know its not a power surge because I deal with routers at my work. I work for an IT company and my father is a Technician for a TV repair company so I think we would know if it was a power surge. For one the power supply was working fine and it was still charging the battery only the unit stopped working which means that it is a faulty unit. They then after testing it twice booked it in.<br />On the 7th February 2017 I got a sms telling me to collect my unit. When I got there on the 11th February 2017 the lady said the unit was replaced and I asked her 3 times if it was replaced by a brand new unit and she said yes all three times. I took the unit home and when I opened it, it was a dirty unit and the cover for the sim card was broken. I was not happy with this as my unit I gave in was in perfect condition and was clean and nothing was broken on it. I then plugged it in and what do you know that unit did not work either. So I wasted my time and my petrol and parking money to fetch a unit that doesn’t even work so I had to waist more petrol and parking money to go back on the 13th February 2017 to rectify this. I was then told they have to book this unit in again which was unacceptable to me but I did so because I didn’t have a choice and then was forced to sit in the cue again. When I got to the lady to assist me she first tested the unit which made me even more angry because I told her the replacement switches on but does not connect. <br />It has now been more than 5 weeks I am without my router and I’m forced to use a ****le which keeps kicking me out. I went to Telkom because I was sick of the bad service from my previous internet provider but even their service is better than theirs. Today 27/02/2017 I tried to phone Telkom because I have a contract with them and the lady could not or would not help me all she could say was they don't deal with repairs I need to contact the shop. This stupid unit was not even 4 months old when it stopped working and this is the service I get. If I did this to my clients I would be fired or I would loose so much business I might as well close my bussiness. If this is how telkom works I can't wait for my contract to expire so I can cancell because I don't need people with attitude in my life.</p>