Telkom Service is Terrible

<p>1. We app**** in November/December 2016 for a new service at FESTIVAL MALL BRANCH ( as Telkom cancelled our old line that we used for 12 years )( in total we are with Telkom for 16 years) without notification.)</p> <p>2. We were promised that the line will be up and running before the school holidays – empty promise. We struggled the whole of December to get this sorted. We paid the connection fee which they also did not notify us.</p> <p>3. On the 12th of January our telephone rings and the guy only asked if the line was working now. We tried to phone from the landline to our cellphone and another nr appeard – we did ask for the same number as before. – again it was back to Festival Mall branch and again they could not help us……</p> <p>4. On the 23rd of January the techinican came to install the line but without the modem. We went back to Festivial Mall Branch and again with a fight and attitude of the staff we were told that they will order it for us as eventually they looked on the system. We received the modem on the 26/1/2017 and had to install it ourselves on the 27/1/2017</p> <p>5. We received 2 accounts - ********** 84452 & ********** 10001. We queried it because we did not app**** for two accounts. After a visit to Festival Branch again they could not help us as the fault is with accounts –we must phone the call center- but we did not apply for the service through the call center – everything was done at Festival Mall Branch Again no Service –</p> <p>6. We made calls to the call center and not sales or accounts could help us and everytime you phone you have to tell the whole storie from the beginning again and then that person is just saying SORRY and that is it. See below:</p> <p> </p> <p>7. 27/2/2017 – REF ********** 4 PORTIA</p> <p>8. 27/2/2017 – REF ********** 5 FAITH</p> <p>9. 6/3/2017 – MAGOGO</p> <p>10. 9/3/2017 - CHARITY TIME 8:22</p> <p>11. 10/3/2017 REF ********** CINDY – she told us that the account nr ********** 10001 is cancelled. But on Sunday the 12/3/2017 we received another statement with a different amount owing on this account???????????????????????????????????????</p> <p>12. They did give us a Credit on the account ********** 84452 but now again this account is double than what it should be. And they reject the dispute on the amount of R539.80 that is also due to us according to Charity</p> <p>We phoned the call centre so many times and only empty promises were made – we did ask for the updated statements to pay – please listen to the calls and we did not receive the statements with the correct amounts. We were placed on the wrong package since the beginning ,we were given to two contracts but we only signed for one and we did ask the lady at FESTIVAL MALL Branch to make sure that it is the R799 package with everything included and she said yes it will be. We also ask her for the credit on the old account that must be transferred to the new account – We even spoke to the manager at the branch- and she also said she will do that (23/1/2017) Our internet speed is also not what was promised and every time it rains our lines are dead for 2-3 days and Telkom doesn’t even bother to react on fault reporting for this anymore.</p> <p>We spoke to Ashema 13/3/2017 and she send us a cancellation form???? And now we must sort this with sales?????? We did not apply for 2 accounts.</p> <p>We did phone sales on 13/3/2017 and they said that the accounts are combined now and we must phone on the 15/3/2017 for the updated statement. It is still 2 accounts.</p> <p>On the 3/36/2017 we reported our internet speed and then we can connect and then we cant</p> <p>Telkom only came out on the 21/3/2017 -</p> <p>This is the worst service we received from any place....</p>