Telkom service is terrible.

Our Telkom line has been out of service since the begining of January. The fault has been logged numerous times, 06/01, line was fixed for a few days, 15/01 fault logged with ref: ********** 4, line not fixed, 28/01, fault logged again, ref: ********** 1 - the line is dead and has not been fixed. For the past 3 weeks I have tried repeatedly to reach a human and not a recording on the telkom number 10210, but this is impossible - 10 minutes and longer on hold and no-one ever answers the calls. Shocking service, Telkom is an extremely poor service provider. I would like to provide a 00000 star rating.