Telkom service is terrible

I logged a call 11 December that my ADSL line is not syncing at full speed. Technician came out and managed to completely disconnect me. No line and no ADSL. Since then I have had no technician on site. No one contacting me to explain what the problem is. Yesterday I called on the hour and was promised that the technician is on his way. By 16:00 the afternoon the technician was still not onsite and he was no longer answering his phone. <br> <br> This is the worst service EVER!!! I want my line and ADSL sorted out TODAY. I also demand a credit because of this this.