TELKOM SERVICE IS SHOCKING AND A RIPOFF

I am disgusted with Telkom and their service, Took out a contract for data and asked them to cap my bill at amount charged. It was confirmed. Got a bill of over R700 this month and was told it was not capped. Their website is mostly offline. Today is 2nd and my data has not been loaded. When queried was told it is a 72 our turnaround. Still not loaded. Why do I hae to pay when they dont honour their obligation. DONT USE TELKOM !!!!!!!!!!!!!!!!!!!!!!!!!!!!