dK
daryl K

1 reviews | Active since Jan 2017

17 Mar 2017, 10:43

TELKOM service is shocking

<p>I am tired of the way telkom treats their customers. I went to the telkom shop at Midlands mall was entitled to a router as i took out a contract with telkom. I get told to put my name in a book I then wait six weeks after numerous phone calls and visits to the store. I phone the call centre and get told that the shops operate independatly and its not their problem (HOW IS THIS GOOD SERVICE OR MY PROBLEM) I AM PAYING 600 rand + amonth and i get this type of run around. I then get the router andd what does telkom do they charge me for the router when it was supposed to be free. In the interim my internet when down and i get the run around for three weeks before its fixed. ALL I GET FROM TELKOM IS INEFFICIENCY AND EMPTY PROMISES. ITS GOT TO THE POIT WHERTE I WILL NEVER RECOMEND TELKOM TO ANYONE </p>

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Replies (1)
Telkom
Telkom's reply17 Mar 2017, 15:11
Official

Good day Daryl,

Please be assured that this matter has been escalated to our Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team