Telkom service is ridiculous

In December 2015 I moved to a new house and ordered a 4MB ADSL line and uncapped data from Telkom. My initial order number was *** and i was told this will take between 7-21 working days to complete after I paid a R700 deposit.I paid the deposit on the same day - and called to confirm as advised by the sales agent who placed my order. On 04/01/2016 I give them a call to check up on the status of my order only to be told it had been cancelled due to the deposit (R700) not reflecting on their side BUT the agent could see it had been made. Very patiently, I kept my toys in my cot and placed a new order *** with the deposit of the old order now allocated to the new one. I have called Telkom several times since then and each time told that everything is fine and an engineer will be assigned to do the installation. I called again today only to be told that they have no ports available in the area! the friendly agent has been nice enough to explain that I might have to wait until more people are interested in an ADSL before Telkom creates new ports! ! Telkom should have told me this BEFORE taking my order and money and afforded me the opportunity to pursue other options.