Telkom service is putrid

App**** for a adsl on 7 February and was told to wait 30 business days for installation of line. Called to check status today, 23 February and they say my order does not exist. So basically I am waiting for no reason. There’s no alternative service to telkom and I think that is why the service is so pathetic. The call centre does not assist for queries but as soon as you want to apply, they want the sale. I think telkom needs to up their game because this is very unprofessional