Telkom service is poor

Telkom service is poor

I logged a case with Telkom regarding *****, this case was logged on the 7th of March 2019 I was told that the case will be resolved within 72 hours, fine I gave them time and called after a week to my surprise the case has not been resolved nor investigated, the agent that I spoke to said she will escalate the case or request a feedback as to what the status is. I logged this case due to the fact that one of the agents RICAd a number under my profile without any proof of IDENTIFICAITON nor Address that is ***** because you not supposed to do that, you can’t rica over the line, and I never rica nor bought any sim card… I don’t know what is difficult from tracing this agent and be dealt with and remove this number on my profile, instead of running around and not resolve this you can’t tell me a ***** case will take 1 or 2 months we are not stupid.

If this is how you treat your clients none of my family and friends will ever join Telkom, the service is pathetic. One must just join other service providers

Here are the details once again: Number – ********** 484 Order – ********** 61 A Date - 26/02/2019 Case number - ********** 8

Thanks :(