Telkom service is pathetic. Try to avoid them!

Telkom has been a nightmare for me in various stages of dealing with them. Apparently once bitten and twice shy does not apply to me but I think I am finally at wits end. I have pre-ordered the S22 Ultra on the 09th March 2022. It is now the 13th April 2022. Colleagues who have not pre-ordered have received devices and were able to claim their ear buds but alas I am not in a position to do so.

I call them daily. They have stock. But they are unable to process??? Or perhaps just pure laziness. Nobody I email or talk to is able to assist. I have until tomorrow to claim the buds. I received an email from Telkom stating I will still be able to claim, I have contacted Samsung and they have confirmed that it is just a lie. I waited based on their commitments which they keep breaking and now will not even be able to claim the ear buds if I change service providers!!!

I am extremely angry and frustrated. I have been shifted from pillar to post. But these are the people that will call you 8 times a day to upgrade??? As soon as you do you must beg them for the device to claim what was part of their selling point? Disgusted and disappointed!!! Id there was a 0 star rating that is what they would get!!!!