Telkom service is pathetic, supervisor left me on hold indefinitely for 47 minutes!

Telkom service is pathetic, supervisor left me on hold indefinitely for 47 minutes!

Telkom did not debit me on the 1st, I made an eft payment on the 3rd and then Telkom tried to debit me on the 5th.

They are charging me a debit order rejection fee of R202, when my account was already paid up to date.

I called in today, to 'log a case' to process a refund for the debit order rejection fee.

I explained to the supervisor that from the start of my contract last year, I have had endless issues with the debit order. I was not even sent invoices, I found that they used an incorrect email address. Telkom was also billing me higher amounts and after escalating it, they had to refund me for their technical problems.

The supervisor I spoke to had an attitude, he refused to help me, I then asked to be put through to a account manager who could look at my account history and understand why they should refund me. The supervisor then reluctantantly said I should hold and he will log a case placed me on hold indefinitely for 47 min.

Telkom signal is pathetic The service is pathetic Last month although my account was paid up to date, I got annoying sms's daily saying my account is unpaid. I called in and the agent said I should wait for the next invoice, then only will the sms stop.

Absolutely ********** service! Fathima ***