Telkom service is pathetic

Telkom has the worst services ever and this is not the 1st time that I complained. They suspended my account. Please bare in mind in November they tried to deduct money in my account on the 29th of November even though I explained to them that I have money the last day of the month. Therefore I made an effort and sent the money via their eft way which is sending it at checkers. Its not my fault that it reflected late on their side as my bill for November was paid. Come December, I receive a bill statement that says i owe R173, I go all way and make an effort by myself and call them saying my statement shows my bill for December as R173. They responded and said its an issue on their side and they will escalate it and send me the correct bill which will be taken from my account. Come month end December they deduct the R173 even though they told me it would be sorted out. January they send me my bill and it has an outstanding bill for December and January. Therefore I dont mind with the bill as they once told me its an error on their side, they should at least understand and take December outstanding amount and January amount at the end of January as its their fault they took that amount. Instead all they do is suspend my account, i mean where am i supposed to get that December's amount now in the middle of the month in January. I have been nothing but loyal to them but they do things unprofessional. Their service is pathetic and you could tell by their advisors as well that they rude and have no customer service as well. They denied me from speaking with their manager. I am really disappointed. I need my service to be opened and not suspended as the previous advisor when i called said its the system issue on their side. I think I should take my service elsewhere because telkom is ungrateful as long as their customer service agents get paid, that's all they care of.