Telkom service is pathetic

A poor service experience with regards to an upgrade of home internet connection. Telkom advertised a lockdown special uncapped wifi for R199pm only to find out that this promotional offer was taken down and no longer existed. Nevertheless I went for another plan a little more expensive plan of R399pm for the 1st 6months thereafter R599pm for the remainder of the contract. This supposedly was to come with a new router and faster speed of 10mbs. To date no route, no feedback as to when il recieve one. Wifi still on the old speed of 4mbs. Nothing. Still waiting from August. Very very poor service. Cornubia mall.