telkom service is pathetic

<p>On the 28/11/2016 i registered my fault on line with Telkom chat. First reference number : 613CNZ281116. I was advsied that the fault to my land line at home was an under ground cable. I have called several times and spoken to different consultants and they all advised me that they is a problem with the underground cable but cant tell me how long is will take toi get it sorted. To date nothing has happened. I want this to resolved as soon as possible. If this is not resolved i will have to take escalated it to other means of media ???????????????????????????????</p>