Telkom service is pathetic

Good day

I app**** for the uncapped Wi-fi package with Telkom on the 09/10/2018. The next day i received an SMS stating that i needed to make a deposit of R700 within a 7 day time frame. I did an EFT to Telkom on 11/10/2018. I called through and spoke to an agent Zandile who advised me that she had attached my proof of payment which i sent to her and they would be in contact with me. The next day i called 10210 and i was transferred to 3 different departments and to people who could not assist me. Then i was advised to call 10213 which rang for about 20 mins before i could get through to an agent and when they did eventually pick up they could not assist me so i called back and then another agent told me that they are experiencing technical issues. i called back in the afternoon and was put on hold for half an hour. I called through today and explained my query and the agent transferred me to a team leader in the incorrect department further to that the team leader provider me with a number which is constantly saying invalid. I have sent various emails to ********** and QashamZtelkom.co.za and still no feedback. Its been 7 days since i have made there deposit and no feedback has been received. The agents at the telkom call center are extremely rude and extremely unhelpful. They take calls and just transfer you from one department to the next. There is no value for peoples time or airtime. They dont even ask the nature of the query they just tell you to dial another number. What is even the purpose of having a call center or customer care if they cannot assist consumers.