Telkom service is pathetic

Have been trying to cancel an already expired landline contract since May 2018. Reason for cancellation is because of very bad reception.

2018/05/22: Request number for service to be cancelled ********** 082 : ********** 2

2018/08/14: • Cancellation Order Number: [ ********** 21A] • Your Request to Cancel: [Land line ] • Service Number/s: [ ********** 082] • Cancellation Effective Date: [2018/06/22] • Order backdated:(if applicable) [Yes ] 2018/05/22

2018/10/10: Number STILL active and monies still being debited from bank account.