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Deon J

1 reviews | Active since Aug 2018

20 Aug 2018, 12:20

Telkom service is pathetic

The service from Telkom is pathetic.

I app**** to upgrade my ADSL line to fibre on the 21st of July, 2018. this was done instore and updated on the system. I was told Vumatel would contact me within 4 working days. After not hearing anything from either Telkom or Vumatel, I called the Telkom 10213, they did not have any record of my application. I was told to contact the store. Telkom Cape Gate does not answer their phone and it merely goes to a recording to leave a message, which I did. No One has called me back. I found another number for Telkom Cape Gate, this turned out to be a different store in the same center but the freindly lady said she would take my details and pass it onto the correct store. I also called Vumatel to find out if they have received an application, they have no record.

I still have not had any feedback from the store. So I decided over the weekend that I would head back to the store. this I did yesterday morning. Much to my delight the Telkom system was down. I informed the lady that the Telkom service was pathetic, she apologised and took my detials and stated that we would call me as soon as the system is up again. I still have not received any call from the store.

Clearly Telkom does not value its customers otherwise I would have heard from someone by now...

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Replies (3)
DJ
Deon J's update23 Aug 2018, 09:36
Reviewer Update
So I decided to go into store again on Monday (3rd time) it was stated that the store had done everything correctly and it wass sitting back office. They would send out an email to back office to get the process rolling. I was told that I would get feedback the following day. This did not happen in fact I am still waiting.....
DJ
Deon J's update21 Sept 2018, 15:09
Reviewer Update
So I feed my information back on Hello Peter, and guess what, got no response...... I have also visited the store about 5 times since there and guess what still no fibre........ The correct process was eventually told to me and I contacted Vumatel to get the installation completed. The application was done on Monday and the installation done on Friday, excellent service. Once the installation was completed I went to store and provided them with my VT number. This was 3 weeks ago. Had to go back to store today only for them to give me the feedback that my application was "allocated" to someone on Monday. The service consultant could not tell me what that meant and could not phone the "back office" to phone them??? A telecommucations company cannot phone, on behalf of their Client, to find out what if happening with their application? How does this work? I was told that they would email the "allocated" person and escalate it to their manager, that is it. Other than that I should just wait........so this is me waiting....Pathetic
DJ
Deon J's update27 Sept 2018, 15:59
Reviewer Update
Still no response from Telkom. This is after I went into the store to complain, no-one has the decency to contact me to tell me how my application is progressing.....so please take this as cancellation of my application. I will also be cancelling the balance of my Telkom contracts. I would prefer finding someone else who appreciates my business.