Telkom service is pathetic

I took out the R899 uncapped deal on the 01 August 2018. When I had a look at the coverage map it states up to 90mbps however my area only has 10mpbs which I was willing to settle with.

However upon testing the device at home I don't even hit a 1mbps which is absolutely pathetic and deceptive of Telkom to advertise something and not being able to deliver, I visited the Promenade Branch on 06 August 2018 after a long wait in store with those long ques, finally approached by Taariq I wanted to do a CPA cancellation and was told to do the cancellation online. How do you possibly turn a customer away that wants to do a CPA cancellation, I am within my 7 day window period.

The satisfaction page it states if the device is faulty you can bring it back, which I have done and then get told by the supposed "Store Manager" Taariq I should do the cancellation online. All Telkom employees work and are trained on exactly the same systems why could he not assist me in store if that's the case? This is absolute pathetic service from your "management team".

I have been receiving numerous issues with the LTE device, I tried everything possible to get it working at a faster speed. I don't want this device. I want it cancelled ASAP, I have been a loyal customer to Telkom for years and this is by far the worst service received ever from your store and device purchased.

I refuse to pay any cancellation fee for this device and refuse to pay for something I am not using. I tried doing the cancellation as instructed from Taariq however received this message "unable to complete this request" but got a reference number how confusing even your Telkom site is useless.

I am such a regular customer at the Telkom Mobile branch in Promenade I know Taariq is not the Store Manager, perhaps Telkom should send their employees for ethical training as well seen that they are such compulsive lairs. To my point above how do you possibly only have 3 agents on the floor with those long ques?

I want this device cancelled, I emailed the Regional Manager Allister February but honestly he has been a waste of time and never contacted me to date 15 August 2018. Instead he hands my case to Lizanne Prins who has been an even bigger waste of time. No one has taken responsibility for this issue nor tried to resolve it.

This is pathetic service, I will be taking this matter further.