YA
Yusuf A
1 reviews | Active since Jul 2018
28 Jul 2018, 10:11
Telkom service is pathetic
Took out a new line for my house and it is past 1 full month and no one at Telkom can give me answers. Each time I call in I get the run around from the agents, it is stuck and we do not know what is going on and should you speak to one of our managers they will not know what to tell you. "Tailor made services for our customers with absolutely no hassle or fuss. Get you connected." This is by far the worst service I ever received and for agents to advise me that a manager will not know what to tell me about my line "being stuck", what level of competency is Telkom getting in. I will never recommend Telkom to any of my family members or friends.
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Yusuf A's updateReviewer Update
02 Aug 2018, 12:23Good afternoon Noleen.
I cancelled the order with Telkom. The advisor informed me that there was an error and apologized for that then informed me that other customers also had to wait for their adsl line of which they waited an estimated 3-4 working days, with their order being stuck as was my order. I have waited since the 20 July for my order to be "unstuck" to date and nothing has come about it and my order was escalated to the HEAD OF IT department and no communication was relayed to me from the HEAD OF IT department. Those customers who had to wait 3-4 working days to get their lined as well app**** for their new line after I app**** for mine and this information came directly from a Telkom advisor. August 2018 was going to be the second month that I have to wait for my order to be "unstuck" or to be sent off to the technicians department. This is the worst service I ever received and will never take any deal with Telkom nor will I recommend Telkom to any of my family members, friends and I will be going to the news papers with this level of service from Telkom. Believe you me when I say that I have been treated like a number for Telkom instead of a customer (human being). So you can go to your head of the IT department and have a word with him and this should be escalated to the CEO of Telkom as well as the board members and shareholders. Other customers that took out a new adsl line got their line installed before my line could be installed. How does Telkom work?????? Do they work on people's profile, what their earnings are, what their take home salary is, where they stay, what their ethnicity is and if they are white, colored or black (ie biographical information). Telkom has no service, false adverti*****t and lie about their service delivery, no follow up courtesy, no sms notification after 48 hours of escalation what so ever. For your perusal this is a public post for all to read.
YA
Yusuf A's update02 Aug 2018, 12:23
Reviewer Update
Good afternoon Noleen.
I cancelled the order with Telkom. The advisor informed me that there was an error and apologized for that then informed me that other customers also had to wait for their adsl line of which they waited an estimated 3-4 working days, with their order being stuck as was my order. I have waited since the 20 July for my order to be "unstuck" to date and nothing has come about it and my order was escalated to the HEAD OF IT department and no communication was relayed to me from the HEAD OF IT department. Those customers who had to wait 3-4 working days to get their lined as well app**** for their new line after I app**** for mine and this information came directly from a Telkom advisor. August 2018 was going to be the second month that I have to wait for my order to be "unstuck" or to be sent off to the technicians department. This is the worst service I ever received and will never take any deal with Telkom nor will I recommend Telkom to any of my family members, friends and I will be going to the news papers with this level of service from Telkom. Believe you me when I say that I have been treated like a number for Telkom instead of a customer (human being). So you can go to your head of the IT department and have a word with him and this should be escalated to the CEO of Telkom as well as the board members and shareholders. Other customers that took out a new adsl line got their line installed before my line could be installed. How does Telkom work?????? Do they work on people's profile, what their earnings are, what their take home salary is, where they stay, what their ethnicity is and if they are white, colored or black (ie biographical information). Telkom has no service, false adverti*****t and lie about their service delivery, no follow up courtesy, no sms notification after 48 hours of escalation what so ever. For your perusal this is a public post for all to read.