TELKOM SERVICE IS PATHETIC

Given the run around to cancel a contact.

In spite of cancelling my account and following procedure and sending telkom a cancellation letter at the end of my 2 year contract. Agent andile advised I send a cancellation letter to ********** on 7 /3/2018 to cancel my contract that suppose to end on 14/04/2018. Agent alviano opened a case on2/5/2018 to billing department because telkom continued to bill me after I have cancelled. To date they are still billing me for something I am not using. I called my bank to cancel debit from telkombut telkom changes the Amount and ref so the debit goes through. Fnb says they can only stop a debit of a set amount with a set ref. TELKOM SERVICE IS PATHETIC!