Telkom service is pathetic.

A fault was logged at Telkom on the 29th of June (07h25) and it still hasn't been fixed. This is the 15th day that I am sitting without a land line and Internet. Wednesday 8 June (17h33) the Telkom call center informed me that a technician took over the case.Friday 10 June the Telkom call center said I must phone back on Saturday, then they will only contact their Technician that is supposed to fix my line.When I phoned on Saturday (08h47) they say I must give them an hour to follow up and phone me back.By 14h00 I haven't received feedback and had to phone the call center again. Whereby I was informed that the agent that was supposed to give me feedback has left for the day.The person that answered informed me that there is a shortage of vehicles and that the supervisor will phone me back on Monday morning.Monday morning 13 June, no call was received from Telkom and I had to phone them once again at 10h50.I was informed that the technician is working in the area and the problem should be fixed today, and confirmed whether there will be access to the premises.By 1**** I did a follow-up with the call center whereby I was informed that the problem has been escalated. ***