Telkom service is nonsense

You guys have suspended my accounts since Friday and I have made numerous calls to telkom. I have been told by your consultants that the matter has been escalated and it will take 24 to 48 hours to unsuspend the accounts. On Friday 30th Nov I first spoke to Carlos who promised that it will take 5 hours to fix, then Thando who said 24-48 hours. Today 2nd Dec I spoke to Sibongile and she told that you guys have a backlog and can't promise the turnaround time.You had no problem debit my bank account on the 23rd Nov but fixing an error done from your side it takes forever. Its annoying enough to call and listen to your voice recording for more than 15 minutes before one of your consultants answers the phone but to be without a service the entire weekend is taking it to another level. Telkom just makes me sick, especially the billing department, just can't wait for my contract to end ??