Telkom service is non-existent

I'm sharing this review here because I don't know where to share my concerns anymore. Telkom doesn't do anything about my complaint.

Here goes the story...

I had a phone contract (used by my mom) with Telkom years ago, and it ended, on *** Upon my mom saying she no longer was receiving the data anymore, I cancelled the data deal with Telkom, and besides, she has Wi-Fi at home, and she's a pensioner and therefore doesn't really need data.

I started cancelling this by going in the store in Canal Walk, I went there 4x and this is what would happen. A consultant would try and do something on their computer and then tell me they can't cancel it themselves; it needs to be cancelled by a manager. "I'll forward the query to the manager once it has been cancelled; you will get an SMS." Then I don't get an SMS, and the next time I go back, the same thing happens. Until I was told that no one is able to cancel it in store because it's debiting from my business account, I need to call the call center. 🧐 Really!!

The best part of 2025 I have been calling the call center back and forth. I remember one time before I knew that I could actually request a call back, I bought R60.00 airtime, and I ran out of airtime while talking to the agent because she kept putting me on hold. The feedback I receive from the call center is that the phone number is prepaid as I requested, but my question is, why is Telkom still debiting my account to this day??? The number of times I have stopped this with the bank or reversed the debit order I can't even count.

In Dec 2024 when I called in, I was told to pay an amount of R213.40, and they will cancel it immediately for me. I paid. When I called again on 6.03.25, I was told to pay an amount of R320.21. I paid! On 19.03.25, I called again and was told the case has been escalated. Yhooooo!

*** another *** I wasn't taking down references for all the calls I made. The crux was when my name was handed over to the lawyers, and I was told to pay an amount of R1491.70, and I paid it in full on the 26.06.25 TELNA/*** TELAH/A1999 but still to this day these lawyers still want me to pay. For what? What am I paying for?

Someone please help me get this nonsense issue off my back, please! I don't know what to do anymore. Why is my name taken to the lawyers, and why is my account still being debited? Just yesterday an amount of R400 was debited even though I had stopped it with the bank.