Telkom service is non-existent

It has now been 50 days since requesting our line to be moved.

Firstly the original request was marked as completed but no consultant ever arrived at our home. After holding the service line for more than 1 Hour they stated they have to cancel the first request before they could log a new one.

Then I contacted them again after 72 hours which they requested holding the line again for 32 minutes only to be told that our address is listed as a freestanding unit (eventhough we stay in a complex) and they are unable to log a request for someone to come out to our address.

I called again with no answer after 1 hour and 30 minutes!!!!!!

A week passed and I called them again after waiting another half an hour the consultant logged a request to the IT department to update our address and rewuested me to once again call back after 72 hours. Asking for a reference number the consultant said she is unable to give me a reference for the call as it is an internal request.

So woth that being said and being very upset about the lack of service delivery I logged my first complaint on here.

After two days I received a call from a private number asking me what the problem was. I explained and the gentleman said they will said someone out. Inwas thankful and he asked if they should call before coming, I indicated that they should please call as I have to arrange for the old property and the new one to be opened in order for them to gain access.

Sadly that call didn't mean anything because more than a week has passed and I am still in the same situation. No call was received and nobody has arrived to move our line.

I am now once again holding on the line for 30 minutes allready knowingly that theh are experiencing faulty systems and that limited assistance is available.

Update: Telkom answered and after checking their systems ANOTHER problem came up as the new request was faulty because it reflected an in house move and not a move from one residence to another.

This means that they have to cancel the new request and log ANOTHER request.

I will now withhold any further payment for my account and only pay for the service once it is reactived in our new home. I also expect a month's refund due to no service.

Our old rooter is still in the old house and anyone can freely use this!!!!!!!!!

This is unacceptable and the worst service I have ever come across!