Telkom service is just soooo bad

OMW! Where do I start....Its been a nightmare to say the least. I am a telkom client with ADSL line for last 2 years. Just recently the viber lines were laid in my area. I then contact telkom sales for upgrade to fiber. Online I selected the package and was called via agent. Installation was done but I spent the next 10days and R1000 of airtime calling the sales and technical departnent to activate the service. The Vumatel confirmed that the connection on their side was perfect and the issue is with Telkom. The technical department escalated but I received no further contact from them to resolve. Out of pure frustration I the called sales to cancel. I was told to cancel online. Again I was later told by the billing service after receiving a bill of R5500 that sales should have cancelled as it was within cooling period, which they did not. Now is am liable for the full cost of installation and service which I never got. The call center agents are robots. I spent many times during my day holding and on calls with either sales, service to get this resolved....nothing. There is no 1 man service to escalate and resolve dispute or queries. Nobody called me back ever. I am also still calling after telkom to collect their modem. I am at a point to call Carte Blanche to investigate how badly the Telkom monopoly is run and how they *********** the consumer. My case is now being reviewed to be cancel again, then I was told to call back to dispute the amount after the cancellation process has been fixed first which will take 10 days. Only after that can I raise a dispute on my billing of R5500. None of their system read eachother. I was advised that I need to contact the technical department for proof of all the faults logged and that they could not connect me.....*** how is this my job to do. Its their system and process. I am at the end of my tolerance level for this poor service and incompetence. I am told that I am still liable for the account whilts the the dispute for cancellation is logged. Never again...... Dont ever use TELKOM.....its a ****** circus