Telkom service is horrible

Dear Telkom,

After requesting to move our line more than 40 days prior to moving to a new residence we still have no telkom line in our new home.

After holding on the line for 35 minutes only to be told by the operator that "we have moved your line". Upon checking on her screen the operation stated completed but the note stated "Technician could not be sent".

I then asked that you should please just send somebody so that they can move the line. But no, first they have to request to remove the previous request to move the line before they can submit a new one.

Needless to say after holding the line on Friday for 1 Hour 34 minutes to follow up on the request I realised that your service delivery is not worth anything.

If my line is not moved this week I will cancel my contract with immediate affect as I will not be paying for a service I am not getting.

Very dissapointed!