TELKOM SERVICE IS HORRIBLE

I went to the Galleria branch of Telkom on the 12th of August 2018 to do a sim swap on my number, I waited 1 hour to get to the front of the line, upon arrival after spending a further 20 minutes was told that I would not be assisted as my number had somehow been blocked. My case was lodged. I was told someone would be in touch with me during the course of the week, and nothing happened.

I called to find out how far they are and I keep being told its been moved to the next department still no phone call nothing, today 29th of August 2018, I'm told it will take up to 72 working hours, which means I could well get my number back in id September, its unacceptable that I am treated like this especially as a paying customer!

I have used my number for several job applications and I don't know what opportunities have come up during this time, I'm especially upset because no one seems to understand my frustration and no one seems to care that I've been without a cellphone number for almost 3 weeks, please assist me in this regard.