TELKOM SERVICE IS DISGUSTING

I went to Telkom in Gateway on 15 Feb 2016 to sort out an account duplication. This was supposedly cancelled and the process for a refund to me was to be done. I was then debited again yesterday, without authorisation, so I went to the same branch to speak to the manager. On asking to speak to the manager, Sizwe Mahlobo, I was told, by a third party, that she was too busy FILING to see me. I tried again and was told again she is too busy and if I wanted to see her I must wait until she was ready. I am so shocked and disgusted that this is considered acceptable behaviour. It is fine to suspend the line and take your money but heavens forbid you have a problem they need to rectify.