Telkom Service is disguisting

I have been on the phone for an hour trying to speak to someone who can actually do their job.

I haven't had internet since Nov 2018 and I have been charged R600 a month since. In order to cancel i need to pay off all this, WHY must I pay for something i haven't used in 7 MONTHS. I have countless reference numbers which no one calls me to resolve,I get an sms stating its resolved but no one has bothered to pick up the phone and talk to me.

Telkom get your act together before I report you to the Consumer Council