Telkom Service Is Disguising

My Telkom BUSINESS line went down on the 13 July. I reported it and escalated it a few days later as my whole business runs on the communication with my clients. This has direct impact on my business success.<br> <br> It is now 24th July and they called yesterday to say that the cables have a fault. The guy promised to call me back today at 11am to give direction on what to do next. He said they will take about 2 weeks to fix it though. My question is, why did they let me know this in the last hour of the SLA set (They had sent an SMS a few days prior saying there was a fault and that they were working on it). 2 more weeks without my business line is detrimental!<br> <br> The guy did not call me back. Telkom runs on its own ********* rules and I hate that we have to give into them. The cost of me not having my line (or internet) is not acceptable and someone needs to fix this asap.<br> <br> Contact me.<br> Monique<br>