Telkom service is ****

I app**** for a cellphone contract at the telkom store in Mall@Carnival in Boksburg on Friday 16 February 2018. I received my phone and was very pleased with the service.

I requested that my number would be ported to Telkom and it was done.

A week later, on the Friday 23 February 2018 Telkom informed me that my service has been suspended because of suspected *****.

I went back to the store only to find out that my contract was done on another person's name.

Now, my number is blocked. I can't make or receive calls or messages.

I can't get hold of the Telkom store, so I phoned customer care. I spoke to Sizakele Hlomgws who informed me that the back office is handling it and there is nothing anyone can do about it. I have to wait 7 working days to see if they can resolve this issue.

How on earth can they expect me to be without my number for 7 working days!

It is not my mistake, why should it be my problem...