Telkom service is beyond 0 rating

This is my 2nd review. I did not receive a response to the 1st complaint. Hopefully I get a response to this one. I dialed this number *** and placed my order on the 18/12/2018, ref ***A. I did another call on the 06/06/2019 I spoke to MNCEDISI XINGI and I was told the order has been placed, Telkom is waiting for stock of wireless phones. I called again on the 19/02/2019, I spoke to Onndwela Nthambelini, Still waiting for phones, called on the 28/03/2019 spoke to Tebogo Moloi at 9.10am and Molemo at 14.00 same response. Called on the 29/05/2019 spoke to Buhle at 16.10 and was told I will receive phone in 2 weeks time. I called 28/06/2019 spoke to Nthuthuko Ntuli at 15.15 and he said that the phone was delivered to the wrong address and another order must be placed, so I did that. I asked to speak to the supervisor to put my complaint I was transferred to Zanele Dube and I told her that I spoke to her on 06/02/2019 as well and she put the phone down on me. I called faults today because I am unable to make calls and I was told that a technician will not come out to fix the line because they are going the fibre root. I was told to call 10213, and they said that my order has been cancelled and I must now call *** to place another order. Should I take my complaint to the Media, because clearly Telkom does not care to resolve customer complaints? What can I do to get Telkom to sort my problem?