Telkom service is beyond appalling

I report that Telkom equipment in my house burnt out on the 6/12/2017. I followed up with them because I thought the matter was serious since it could have burnt the house down. I'm still phoning and waiting with the promise that a technician has been despatched,. But I'm still waiting. I visited the Telkom Store 3 times they couldn't help as they were offline. It's the 2 February 2018 a new year and I'm still waiting. Why Telkom Why??