Telkom Service is ATROCIOUS!!!!!!!!!!!!!L

I lost my Cellphone in February 2018 after my contract had ended with Telkom and was insured by Telkom insurance. The Service I have received is nothing short of Atrocious!!!! I notified TelkomMobile to halt their service while I awaited a new device from Telkom Insurance. While awaiting Telkom Insurance to replace my device I bought a very basic phone to make calls with a Vodacom sim pay as you go. It took Telkom Insurance 3 months to replace my device. Upon receiving a new phone I requested a new sim Card from Telkom . Telkom refused to provide me with a SIM card because they continued to bill me Despite me notifying them to halt services until I obtain a new cellphone and was instructed to report the matter to Telkom Customer services and they will reverse all the ******* debits that telkom made on my account.

I registered the complaint in May and have dealt with Numerous call Centre assistants who committed to resolve the Query and to escalate it to senior management. Despite numerous Commitments their service has been Absolutely Pathetic. Telkom has continued billing me despite not having a SIM card since March 2018 or a device.

I then decided to go to Telkom Offices in Centurion on the 18th July to escalate the Matter and was refused entry by their Head of Security : Marco Furnaleno.

Telkom Service is Nothing Short of Terrible .