TELKOM SERVICE IS APPAULING!!!

My wifi router was struck by lightning (25/01/15). Followin day went 2 rosebank office +xchangd fo new 1.it workd fo a few hrs+stopd.called on my cell (as i didnt hv a telkom phone @home)was on hold for close to an hr.my call was logged with faults dept.Fri dat week i got an sms with a ref no. sayin it wil be fixed in 3days.followin Mon came+nothing.at this point i ws even contactin their Twitter acc (another useless non-service).afta i tweet dem i get an sms sayin my call has bn resolved (not true as the problem was stil ther).I used my cell again+ws on hold til i gave up.went 2northgate branch+used the fone instore.ws on hold for 45min+ws told a tech wil be sent,there was no interest from them as i hd bn told the same story since last week.went 2 northgate 2 enquire from 2/02/15 til 4/02/15.i ambushed a tech i saw in my area.he advisd the fault was the router.went to northgate yday+got anatha 1, again it workd for less than an hr + stopd.this AM i call the call center +Jackie from sales ansaz.she pretends not 2 hear me but ansaz my Qs until she decides 2 blatantly ignor me wyl i remain on line talkin 2myself,eventualy she hangs up.is this wat im payin for? I HV HD ENUF ABUSE!!