Telkom service is appalling

I signed up on 1 April for the wireless internet service and received a ticket number. After 2 weeks and numerous failed attempts to call someone at telkom on the 10213 number, I eventually was connected to someone on Wednesday the 13th who took my application (this process was awful). I was promised a response in 2 days and up to 5 days to deliver the sim and router. A week later and still not a call from telkom - absolutely disgusting