Telkom service is 2nd Eskom

Dear Customer, Fault ref. ********** 0 has been created for Broadband ********** 753_1. Telkom will endeavour to resolve this problem asap. Apologies for the inconvenience. Please do not reply to this SMS. Telkom.

Please note above and to this day I only know what's going on as I've called and personally gone into Telkom shops. My account as of last month was in a credit of R500 and now I owe you money how is that possible when I've had no services since the 27th of March?

I want to be credited and I want my land line and adsl cancelled immediately.

I go into the store they tell me to do it online. I go online your sight is always experiencing technical difficulties. I call in I get told to go online. I can't do anything unless I do it online but your sight does not work so it's a visious circle and Im fuming.

Please assist urgently.

Regards Tanya