Telkom service ***********

Dear Sir We have been a client of Telkom for many years. We have experienced problems in the past but eventually they were solved. This time however the incompetency of their personnel has reached an all time high. Went to Cape Gate office to change internet speed to 10 mbs. That wasjust before new year 2017. 2 Weeks passed and my line was still slow. Went back to Cape gate spoke to another consultant who informed me that the previous request was cancelled but she could not give me a reason. She the reinstated the request and another week passed and still nothing happened. As I needed the faster line for my livelihood I went to Tygervalley branch where we went through the whole process again and was promised service within 48 hours. 6 days have passed and still nothing. The reference number is ********** 10 Account name A van Rensburg ********** The young man at Tygervalley seemed competent. The personnel @ Cape Gate needs to be tested for competency in their jobs and at least half of them should be fired on the spot. That branch does Telkom imense harm, believe you me. Nic van Rensburg