bD
brandon D

1 reviews | Active since Mar 2015

18 Nov 2015, 20:27

Telkom service I wish

I have had no service I Westville and I have asked for about 1 and a half years to get service in Westville I have to aims 1 for home I never got told that I didn't have signal in Westville the technical person at Westville pavilion said he doesn't care he won't help me and that is why why I didn't say anything in the first year of my contract I contacted Facebook Telkom to get told 48 hours which is 2 days It has been 3 days and nothing I can't use my data/airtime without having to waste my energy going to durban or Westville centre to use my contract I won't renew my contract if u can't sort out my signal had a friend have the same problem and Telkom sorted them out by canceling their contract why can't Telkom at least try and help by sending someone out to check the signal I have paid for almost 1 and a half year of my contract I am a customer that has supported you for 2 years and you regard me as nothing ... reference fn168236

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Replies (1)
Telkom
Telkom's reply18 Nov 2015, 20:58
Official
Hello brandoniscool,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department.
Your reference number SM167844 is being attended to and feedback will follow.

We apologise for any inconvenience caused.

Kind regards,
Ilhaam
Telkom Social Media