Telkom service hasn't improved

I ordered a March Big (portable MiFi router + 10GB for R139/month) deal online. A customer service agent called me and everything went well. He confirmed multiple times that it's the March Big Deal for R139. When I received my package, it was the wrong router (Black Huawei). When I logged into my online profile, I realised that the agent had signed me up for a SmartBroadband 10Gb which was more expensive. I called to tell them about the mistake and they assured me that they would send a driver who would collect the incorrect package and deliver the correct one. The first agent I spoke to even called to apologise and said he entered the incorrect order ID. Telkom eventually collected the incorrect package but never delivered the correct one. They still haven't removed the incorrect package from my name. I just want what I ordered please.