Telkom service hasn’t changed or improved!!

<p><strong></strong>Goodness a year later Telkom service hasn’t changed or improved!!! Will it ever though…I called Telkom on 19/10/2016 and the agent told me they don’t assist with insurance claims and I should contact finrite and was told to send all documents needed for the claim which I did. On the 21/10/2016 I called to find out if all documents were received and was advised that they were, all that was missing was for Telkom to give usage records for them to process the claim, and was told I will get feedback by end of day, needles to say the records were not sent! I called Telkom on 26/10/2016 to find an update and was told they won’t be able to give an update about my claim as nothing on their systems say anything about the claim and then I asked to be transferred to this “finrite” again. I then spoke to a Busi who said she will send an email to the email department, I would’ve to wait 14 DAYS TO GET A RESPONSE ,I advised her that I was not happy with that and asked to speak to the team leader, she said the line manager will take the call …and I was cut off!! No call back, no sms!! I cannot believe that I have to go through this AGAIN! I still don’t understand why this is my problem that the two companies can’t communicate. This service is just way below pathetic, no improvement at all. Why wait 14 DAYS, WHO in his right mind approves such? I get billed by Telkom but when there’s a query, I must call finrite directly?</p> <p> </p> <p>I want feedback and this resolved, the point of having these facilities is for the customers’ life not to be disrupted but it looks like that is what Telkom is all about…I have had it!!</p>