Telkom service gone to the dogs

I recently asked Telkom to cancel my data as i would like to move to afrihost. I then followed all the procedures to get that done. Telkom then sends me a sms to call 10210. After holding on for 7mins i was just cut off. I tried about 10 times after that and still just get cut off. Why does this process have to be so difficult?? I even went to a Telkom brance, they told me they cant help. Can some one at Telkom please find out whats going on with my account, and give me a call????