Telkom service get more technicians and less lairs...

Please tell me why does telkom have supervisors if they cant help and why do they have managers if they dont take any calls..........then I will suggest you get more teqnicians....and less people that can not help......2hours on telkom line waiting 2 weeks for technician only to find none of the calls with our reference nrs for the past two weeks was worth anything to telkom......You can do what ever you want they say o sorry mam I can only report the line.........then why the hell will I phone to speak to a supervisor if I can just report the line...uhmmmmm duhhhhhh...then they say telkom has got a technician out 9:10 am the morning uhmmmmm why will I then phone 11:15 to tell you the freaken line does not work...then this is the best .....they cut your call...(cell) you phone again only to wait 30min to get hold of another supervisor only so that she can tell you o mam they did not reqeust for an technician but I will reqeust for one..........then she said she call you back after she will listen to the prev supervisor recording then I said no I will hold no mam I promise ...well 24hours later no supervisor call...............Useless......waisted two weeks of our business time to report the line....please get more technician s and less people that makes promises ...they then actually just lie...