JL
Jolene L

1 reviews | Active since Sept 2015

20 Oct 2015, 19:58

Telkom service from BAD to WORSE

I had a NO Service fault on my Telkom line from 06 July, it was fixed after more than a month of continuous calling every day, worked for 1 week and dead again. After the second time they said that line will not be fixed again<br> So i app**** online for a 30Gig Huawei LTE Router contract.<br> i was contacted after waiting for 2 weeks and that was after my complaint on Hellopeter. Even then they still did not know of my application ( that's after 2 app.online ). That just shows that there only website is useless.<br> <br> Ok so after that a sales person finally calls me and my online app. was approved Then i was told that the money will be deducted within 3 working days and delivery within 5-7 working days.<br> The only thing that was on time was the deduction of the money (on 7 October ) and now im still waiting for that delivery. Called customer service on Monday and told they will send me a tracking number during the day (still waiting for that no. ). Called them again on Tuesday and was told they will back during the and again nothing.<br> Now i would like to cancel that contract and want my money back because i just paid for a month of data for something i don't even have

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Replies (1)
Telkom
Telkom's reply20 Oct 2015, 20:40
Official
Hello snyffie,

Hi,kindly be aware that our team tried top contact you with no luck today.can you DM us an alternative number where we can reach you and assist further.

Your reference number is SM149358

We apologize for any inconvenience caused.

Regards,

Eric
Telkom Social Media Team
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