Telkom Service from bad to worse

I am assisting a friend of mine Mrs J.Naicker who desperately needs her landline and does not have access to Halo Peter.<br> <br> Fault reported on line under reference1021CNZ170316 . Have made several calls to 10210 ,had to hold in forever only to be told the usual nonsense... line problem in the area and technician has been appointed etc etc etc .<br> <br> My friend has spoken to several neighbours and there is no line problem in the area. <br> <br> Wy does one have to go through the same frustrating agony every time a Telkom line goes down???? <br>