KN
Kamalan N

1 reviews | Active since Aug 2009

11 Jan 2016, 09:16

Telkom service!!!! Fed UP!!!!

I do not have service from the 23-11-2015. 49 days later and still no resolution from Telkom.<br> <br> My latest fault logged with Telkom was logged on the 28-12-2015 for no data or voice service on my line. Reference number: 163CNK281215. Up to date no technician has called us or resolved this issue. I then escalated the call on the 06-01-2016. Reference number was 803592. Still no resolution. This is a repeat call as it was not repaired properly the last time. Calls made to the call centre is futile as the representatives just say that they cannot do anything and that I must just wait for the technician to call. <br> <br> Previous calls logged with no resolution but were closed. <br> 545CNK201115<br> 64CNK251115<br> 182CNK081215<br> 656CNK171215<br> <br> This is pathetic from a service provider who has no regard for their customers, but still bill every month.

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Replies (1)
Telkom
Telkom's reply11 Jan 2016, 09:57
Official
Hello Naraidook,

Thank you for making contact with us

This response serves as confirmation that your query has been received and feedback will be provided soon.

We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM185693
Regards
Luleka
Telkom Social Media Team