Telkom Service Falling and Failing

I have requested on twitter feedback with regards to the cancellation penalties that i may be charges if i would want to cancel my policy prior to the end of the contract. Reasons for cancellation. I was not notified that my line, which is a Mb uncapped line would be slowed down after using 200GB to to half the speed. Understand that my Average speed is 2.7 Mbps so that gets halved. Then after the next 50GB that speed gets halved again. Not once was i notified of this.

2: the speed is so bad that you cant properly stream. 3 Trying to get a hold of a technical person to assist is a nightmare if you dont loose your airtime after hanging on for 10 minutes.

So i am still awaiting a response from Telkom.

Maybe i should go to the consumer protection.