Telkom Service failure

I am writing this on behalf of my experience with Telkom. I app**** for fibre on the 5th of May , a router was deliver to my house with no communication from Telkom as to when my line will be installed.

I have requested to cancel my order numerous times over email as well as calling the call center which you wait 20min at a time to speak to someone that cannot even assist or get someone to call back. All I am told is our systems are down we cant do anything. I don’t see how people get paid or even have jobs without systems or even an escalation process to get back to the people you call customers

Telkom has debited my acc after I informed them well in advance that I am cancelling my order and they have no authorization to debit my acc. I want a letter of cancellation along with an apology letter to my bank for a debit on the 18th of the month which is not even the day that I get paid my salary

As far as I am concerned Telkom’s customer service is a failure. I am tired of running after Telkom using my airtime, data and time for simple feedback