Telkom service failure

<p>On the 13th of June I wrote a complaint here with Telkom about my ADSL line. (***)</p> <p>Same day they responded and said it is escalated. (REF NO : 9767) On Wednesday (15 June) a lady called us to say the issue was resolved and they have to close the escalation, they cannot keep it open. We asked to keep it open to confirm the issue is resolved, but she insisted that she isnt allowed to.</p> <p>Our line was not fixed, it is even worse now. I dont know what they did, but at the moment it is hardly usable.</p> <p>Please get someone to fix this issue and not just close the calls to make their stats look good!</p> <p>I want this reopened, and not just a different one logged, because I then have to go through the same process again...</p>